Fee-Based Service: Guiding Principles 1) Fulfilling Information
Requests in Support of Research and Consultation
assets are high quality research, analysis and consultation (with
member faculty and others); and efficient delivery of information
in support of these activities. Document Delivery and research on
demand are already available in the m arketplace. Therefore fee-based
services for IRM at COHRE should not recreate such services.
and public members of COHRE, who will presumably pay a fee for affiliation,
will probably want packaged information along with access to faculty
expertise. We envision the following scenario:
COHRE request research or help with a discrete issue
*Faculty evaluate the request and form a strategy
*Faculty notify The Library
*The Library evaluates information needs with Faculty
*The Library determines how best to respond to the need
a three-tier program for supporting faculty/member activity at COHRE.
A premium to cover Library costs should be added to defray extra
The Library determines
that the research request can be fulfilled using UC resources (such
as Melvyl indexes, the Internet, and library collections) by its own
staff. Typically, Level One service will be used to update strategic
knowledge, summarize deve lopments in the literature, or otherwise
brief faculty. Since Level One service will be given to COHRE faculty,
University site licences for databases will not be overstepped.
The library determines
that the research request could be most easily fulfilled by use of
an "information broker", according to pre-negotiated rates. Typically,
this will involve the prompt delivery of articles and documents selected
from a citation list , which will be provided by Level One research.
research projects could also be referred to a full-service research,
such as CHR, Inc. A summary of rates appears in III.
Policy Consideration and Budgetary Needs.
Research Using Student Researchers
The Library and
Faculty determine that the research request requires original research.
We recommend the creation of a cadre of business students--undergraduates,
graduates, or a combination--to conduct original research under faculty
and library supervi sion. Typically, requests that require Level Three
service will involve analysis of market data, annual reports, broad-based
literature searching, et cetera.
COHRE should create
a publications arm that would plan and create new publications that
address the needs of members, and also tap the larger market for quality
information about human resource issues. This could take the shape
of a new series about huma n resource issues, or a single publication
that brings together all essential information. For example, Buros'
Mental Measurements Yearbook fulfills a crucial information need for
testing issues; likewise, Harvard Law School's "Blue Book" has successfull
y capture the market and editorial authority for legal citations.
Such a series
or publication could be structured to be an ongoing, annual publication
that top students would work for, providing affordable labor (and
excellent analytical work experience). Oversight of this program
would come from affiliated faculty.
publications of this nature could be made available electronically
(in a "news/brief" format) that would increase awareness of the
product and boost sales.
Go to COHRE
Copyright (C) 1995 by the Institute of Industrial Relations,
University of California,
Berkeley. All rights reserved.
Document maintained on server: /